< Back Nature Event Our nature activities include hiking, sea-swimming, camping and other activities. Spending time in nature and the natural light can improve your mood and reduce stress and depression. Engaging in physical activity produces similar benefits and often times relaxes and cheers people up. Your self-esteem will improve. Outdoor exercise stimulates all five senses in a way that indoor activities cannot. Previous Next

Learn about how to request, amend or cancel appointments. Appointments Appointments can be requested directly from your provider via the Clinical Admin feature within your Decisively portal. Your provider or wellness coordinator will book your appointment based on availability and send confirmation to the portal. You can also request an appointment by completing the form using the link below. Request Appointment On Site 1 / Book Your provider or wellness coordinator will schedule your appointment and send this to your decisively portal. This can be viewed within your calender or list view under 'Clinical Admin' 2 / On the day of appointment Please remember to arrive at the location specified in the appointment at least 15 minutes ahead of schedule. Directions to Jora Clinic Belfast appointments can be found here . Please check in at reception and you will be guided to the booked room. 3 / Cancellations/Redscheduling To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at support@jorahealth.com or by contacting your wellness coordinator via your portal. 3 / After the appointment The provider or wellness coordinator may arrange a follow-up call if necessary. You may receive a feedback form about your experience. Consultation notes, clinic letters, and other clinic-related documentation can be viewed within your portal via the My Health Record feature. Virtual 1 / Booking Your provider or wellness coordinator will schedule your virtual appointment and send this to your decisively portal. This can be viewed within your calender or list view under 'Clinical Admin'. The link to the virtual appointments can be found in the comments section. 2 / Before your appointment Please download the necessary software to facilitate a smoother virtual consultation experience. Our preferred virtual consultation tool is Microsoft Teams and the tool can be downloaded here . Please dial into the call 5 minutes before the scheduled time. 3 / During the call It would be recommended to take the call from a quiet environment with your camera switched on so the provider can verify your identity before proceeding with the call. Our policy is not to record the call. 3 / After the appointment The provider or wellness coordinator may arrange a follow-up call if necessary. You may receive a feedback form about your experience. Consultation notes, clinic letters, and other clinic-related documentation can be viewed within your portal via the My Health Record feature.

Our events are created to equip you and your care provider with practical strategies and tools that support meaningful change and promote better health and wellbeing outcomes. JEE: Healthcare Innovation & Private Practice Opportunity Meeting! This meeting aims to bring together doctors, nurses, allied health professionals, and other clinicians who are interested in: 1. Identifying unmet clinical needs and service gaps 2. Creating new opportunities for clinicians 3. Exploring a new healthcare model powered by technology JEE: Date: 14/12/2025 Time: 2-6:00 pm Venue: Jora Clinic, 5a Edgewater Office Park, Edgewater Road, Belfast. BT3 9JQ 1 / Welcome & Introductions 14:00 - 14:15 2 / Unmet patient needs and gaps in care 14:15 - 15:30 Short presentations from speakers from various specialties outlining the unmet needs of patients. 3 / Healthcare innovation - The Jora Model 15:30 to 16:00 Learn about the innovative Jora healthcare model 4 / Decisively - Software as a Service 16:30 to 17:00 Patient journey with the Decisively software, showcasing key features that enable clinical transformation and how Jora proposes to meet patients' needs. 5 / Dinner & Networking 17:00 to 18:30

Our terms and conditions for using our product and services. Terms and Conditions These terms and conditions (the "Terms and Conditions") govern the use of www.jorahealth.com/decisively/portal (the "Site"). This Site is owned and operated by Jora Health Ltd. This Site is a health and wellness portal. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. Intellectual Property All content published and made available on our Site is the property of Jora Health Ltd and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. Age Restrictions The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age. Acceptable Use As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to: Harass or mistreat other users of our Site; Violate the rights of other users of our Site; Violate the intellectual property rights of the Site owners or any third party to the Site; Hack into the account of another user of the Site; Act in any way that could be considered fraudulent; Post any material that may be deemed inappropriate or offensive; or for any other purpose than health and wellbeing services offered by Jora Health Ltd.. If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site. Accounts When you create an account on our Decisively portal, you agree to the following: You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions. Sale of Services These Terms and Conditions govern the sale of services available on our Site. We are under a legal duty to supply goods that match the description of the good(s) you order on our Site. The following services are available on our Site: Web portal: Decisively is our clinical portal to help enable service providers to proactively engage with service recipients to help them to know, engage and manage their health and wellness.; Wellness services: Services include wellness screening, assessment, consultation, and wellness activities like coaching, yoga, dance, holistic therapies, group activities; and Health services: Services include health screening, assessment, consultation, investigations, treatments, health coaching. The services will be paid for in full upon the completion of the service. These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund. Subscriptions Your subscription does not automatically renew. You will be notified before your next payment is due and must authorise that payment in order for your subscription to continue. To cancel your subscription, please follow these steps: Missed Appointment Policy Our goal is to provide quality health and wellness service to all our customers in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments. Appointment Cancellation When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call your service provider or wellbeing coordinator as soon as you know you will not be able to make your appointment. If cancellation is necessary, we require that you call at least 7 days in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time. How to Cancel Your Appointment If you need to cancel your appointment, please call us at 02890770650 between the hours of 9am to 5pm. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. Late Cancellations/No-Shows A cancellation is considered late when the appointment is cancelled less than 7 days before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the patient a missed appointment fee. For new patients’ first appointments, a no-show or late cancellation will result in a full charge of the new patient fee. Payments We accept the following payment methods on our Site: Credit Card; PayPal; Direct Debit; and BACS. When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction. Right to Cancel and Receive Reimbursement If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase services from us within 14 days without giving notice. The cancellation period: Will end 14 days from the date of purchase when you purchased a service. To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at support@jorahealth.com or by post at 5a Edgewater Office Park. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so. The right to cancel does not apply to: Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period; Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance; Newspapers, magazines, or periodicals, except for subscriptions to such publications; and Accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities, if the contract includes a specific date or period of performance. Effects of Cancellation If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment. We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement. This right to cancel and to reimbursement is not affected by any return or refund policy we may have. Consumer Protection Law Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply. Limitation of Liability Jora Health Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site. Indemnity Except where prohibited by law, by using this Site you indemnify and hold harmless Jora Health Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions. Applicable Law These Terms and Conditions are governed by the laws of the Country of England. Additional Terms DISCLAIMER Every effort is made to ensure the information is accurate and up-to-date although this is not guaranteed. Jora Health Limited will not be held responsible for any loss, damage or inconvenience caused due to inaccuracy or error on the site. If you believe there is out-of-date information and/or mistakes please click here to let us know. COPYRIGHT Use of the material within Jora Health or the Jora clinic website for other than personal reasons requires written permission from Jora Health Limited.. Severability If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid. Changes These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site. Contact Details Please contact us if you have any questions or concerns. Our contact details are as follows: M: 07394 534454 E: support@jorahealth.com Address: Jora Clinic, 5a Edgewater Office Park, Edgewater Road, Belfast. BT3 9JQ You can also contact us through the feedback form available on our Site. Effective Date: 15th day of August, 2023

Our programs are delivered in environments that matter to the individual. ENVIRONMENTS A Practice with Passion Our health and wellness programmes are delivered in the appropriate environments best suited for our clients. We believe that the choosing the correct environment to engage has an impact on outcomes. The environment can affect your mood, impact your behaviour and motivation to act, facilitate or discourage interactions or create or reduce stress. Environments Clinic Jora Clinic Our clinic is designed to facilitate the best client experience. The consulting rooms are equipped to different patient needs. It comprises 5 consulting rooms, a treatment and a conference room. Read More Nature Natural Environments We have designed our wellness engagements to incorporate natural environments. This is vital for improving environmental wellbeing. Read More Home Patient's Home Often people are constrained to engage in good programmes due to environmental constrains, with more of us staying at home, our programmes are designed to be deliverd within the comfort of your own home. Read More Work Office We recognise the effect that this environment can have on your health and wellness. Our corporate wellness programme delivers employee driven work place assessments and engagement. Read More

A comprehensive 10-week personalised health and wellness programme designed to help you take charge of your wellness. Best Value 10 Week - Jora Wellness Catalyst Program £100 £ 100 Valid for 10 weeks Select 10 Week -Wellness Catalyst Programme A comprehensive 10-week personalised health and wellness programme designed to help you take charge of your wellness. Designed to improve: Physical health Sleep quality Dietary habits Stress management Mental Wellbeing Environmental wellbeing Social Wellbeing Work Productivity Disease control Register Download Flyer Wellness Assessment & Coaching Using technology, our evidence-based assessments are designed to KNOW you better and identify opportunities for improvement. It also helps to measure the baseline. Our wellness coordinators would then ENGAGE with you to help you formulate an improvement plan and offer 1:1 coaching to support you through your wellness journey. Our wellness strategies include practical and proactive steps to help you achieve your personalised goals with the support of your wellness coordinator. 20 Yoga Classes The sessions are designed to improve strength, balance, and flexibility. It can also help you reduce stress, feel happier, and sleep better. 10 Dance Classes This Bollywood-themed dance class boosts cardiovascular health, flexibility, strength, and balance. It also has stress-busting mental health benefits. 6 Educational Sessions The sessions are a key enabler to understanding the 'Why and how to take charge of your wellness'. The sessions cover key topics to enable the necessary behavior change required. Topics Include: The Health and Wellness Journey Emotional Intelligence Diet Plan: Strategies for Success Mindfulness Stress management Know your risk 2 Outdoor Activities Our outdoor activities are group activities designed to energise and rejuvenate in nature, It helps to reduce stress, boost your mood, build confidence, improve health, boost social connections, and become environmentally aware. 1 Massage session The session has many physical and mental benefits. Physical Benefits include improved circulation, decreased muscle stiffness, and joint inflammation, improved quality of sleep, recovery between workouts and flexibility, reduced pain and soreness, strengthend immune response Mental health benefits include lower stress levels, improved relaxation and mood, decreased anxiety, more energy, and increased feeling of wellness

Our videos help you to understand how our offering can help you take charge of your health and well-being. All Videos All Videos Play Video Share Whole Channel This Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Search videos Search video... Now Playing Sarah's wellness journey 01:47 Play Video Now Playing Jora Health Promotion Video 00:52 Play Video Now Playing Individual Wellness with Jora 02:10 Play Video

Our wellness activities Wellness Activties Book Dance This Bollywood themed dance class boosts cardiovascular health, flexibility, strength, and balance. It also has stress-busting mental health benefits. Read More Jora Educational Event Health and Wellness Educational Events are conducted monthly. Next event is scheduled on 18/11/2023 6pm @ Jora Clinic Belfast. Read More Massage The massage therapy sessions are to relieve pain, heal sports injuries, reduce stress, relax, ease anxiety or depression, and aid general wellness. Read More Nature Event Our nature activities include hiking, sea-swimming, camping and other activities. Read More Yoga Yoga classes are facilitated by different providers Read More

< Back Yoga Yoga classes are facilitated by different providers The 45 minute sessions is proven to release and reduce tension in muscles, improve circulation and encourage the removal of waste products such as lactic acid during high intensity activity and can help to relax the body. All of this helps promote recovery and reduces the chance of muscle injury. Previous Next

Our privacy policies are based on a need-to-know basis. Privacy Policy Welcome to your Jora Health - Decisively Account. This privacy notice tells you how your Personal Data is used. This is so you can decide whether or not to give your consent to Jora Health; to create your Decisively Account and for the Service to use your personal data. The privacy notice is not a user guide, so it does not tell you how to use the Service or Account. The DECISIVELY user guide is available within the Help section of the application. Terminology “Service Recipient” is a user on the system who receives a service from a Service provider otherwise called a professional “Service Provider” is a user on the system who provides a service to a Service Recipient “You” This means the user and the person giving their consent to see or share their record “Decisively Account” is an online account that lets you gather, edit, store, and share personal health information “The Service” is the IT platform used to provide your online account “Carers” are friends, family or other people that help you with your care “Professionals” are employees of organisations using DECISIVELY whose identity and qualifications have been legally verified, for example, doctors and nurses “Organisations” are customers of DECISIVELY that are involved in your care and that you trust to view your records, for example, hospitals “Encryption” secures data in such a way that only those with the correct credentials can access it Purpose and features of DECISIVELY Decisively is a citizen-centric health and wellness portal that allows you to connect with your health and wellness team at your convenience. The key features of your portal are: Dashboard: Gives an overview of key metrics like Tasks, health status, appointments, etc. Notification: The feature enables care providers and care recipients to receive system notifications and alters. Messages: The feature allows care providers and care recipients to communicate effectively and securely. Appointments: Allows care recipients to request in-person or virtual appointments with their care team members. The tool allows service providers to schedule appointments and book resources like clinic rooms. Task Management: The feature allows the care providers to schedule tasks for their care recipient or for the care recipient to schedule tasks for themselves. Care providers can schedule tasks only for those patients who have connected with them. Health Record: The solution provides the ability to store and view key health-related information for the user like diagnosis, allergies, health documentation, clinical observation, and wellness trackers. The Health Record of Service Recipients can only be accessed by providers after the necessary consent is obtained and, on a need-to-know basis. All access is logged. Decision Tree: The logic-driven SMART questionnaire and is used to evaluate wellness and care. Administrative Features: Like access to billing, reset password. Types of DECISIVELY Service Users You can use DECISIVELY as three types of user: Service Providers Service Recipients Organisations Service Providers: are professionals who provide a health or wellness service. Each Professional registers for a Decisively Account. Professionals would need to complete the ‘Onboarding’ process to complete their staff profile by providing contact information, educational credentials and service details. The account is only activated after these details have been verified by a DECISIVELY administrator. Service Recipients: Users use the service to maintain their health and wellness record. The solution allows them to interact with their service provider. They are normally invited by a Service Provider to register. Organisations: The account allows the organisation which could be a 3rd party organisation to view reports like gain corporate wellness insights. Will my information be used for anything else? Information access by professionals is strictly on a Need-to-Know basis. You decide who can see your record. If registering as part of an Organisation and participating in a corporate wellness programme, you decide if you would like to share anonymised data you provide in questionnaires about the company for them to gain insights on organisation wellness. No personally identifiable data is revealed to the organisation. If we tell you about a research trial, you can decide to take part. Your information is not shared until you have told us you want to share it. Data disclosure and use To help you with your query, Jora Health may use personal information: To provide you with important information about the Service, such as important updates and notifications To send you the Jora Health e-mail newsletter (if you choose to receive it) To determine your age and location to help determine whether you meet the criteria for an Account Is DECISIVELY free? DECISIVELY is paid for by organisations such as your hospital, health board or local practice or an individual care provider. Service providers are charged a subscription to use the solution. The service is for the patients is free via their provider. Carers or individual professionals you invite to view your record. The system may charge you a nominal subscription charge to continue to use the application after your relationship with all your service providers have ended. Can I delete or hide my DECISIVELY account if I change my mind? Because Professionals make medical decisions based on the information in your DECISIVELY record, it is a medical record. Data cannot be deleted for 8 years after last usage, in case there is a legal case about medical safety. You are in control of access to your record unless the law stipulates access by another individual or authority is required. Professionals accessing your record must declare the consent they have, this is recorded in DECISIVELY . You can only edit or hide data you have added. You cannot edit or hide data others have added. If you would like to change or hide information that has been added about you, or if it is incorrect, you can contact the Organisation and request this. How is my information protected? Jora Health is committed to protecting your privacy. DECISIVELY administrators cannot see your medical record and has no control over your record. We keep the information on secure servers. We encrypt the data so no one can see your medical record except the people you choose or those with a lawful basis. Tracking, Cookies and Analytics You can opt-in to receive the DECISIVELY newsletter which has updates about DECISIVELY . DECISIVELY tracks software usage to improve software quality. DECISIVELY does not track identifying information or records. DECISIVELY uses cookies to improve website operation and usage; for example, we use cookies to set a Users language and to monitor usage trends. Cookies do not contain identifying information such as IPs, health data or personal details. This Privacy Notice This privacy notice applies to the Jora Health Service (referred to in this privacy notice as the "Service"), which you access by logging into your account. This privacy notice does not apply to any other online or offline Jora Health sites, products, or services. The privacy notice is written generally as if you are the patient, ie you use your own Account to manage your health records. If you are a Carer who manages the patient’s records for them, you must read the privacy notice on the basis that it refers to you using your Account to manage the patient’s health records Agreement and Further Information A User's continued use of the Service constitutes the User’s agreement to this privacy notice. If you feel you require further information before you are able to provide consent – please refer to The User Information and Security Statement section below or contact support@jorahealth.com . Full User Information and Security Statement This User Information and Security Statement explains how the Service works and how we keep the Service secure. Explanation of Terms Used in This Statement “User” is the person giving their consent to see or share their record “Account-holder Information” is your contact details (including your e-mail address, postal address and postal code) and your account password, security question and security answer. “Jora Health (DECISIVELY ) Account” is an online account that that lets you gather, edit, store, and share personal health information “The Service” is the IT platform used to provide your online account “Carers” are friends, family or other people that help you with your care “Professionals” are employees of organisations using DECISIVELY whose identity and qualifications have been legally verified, for example doctors and nurses. “Organisations” are customers of DECISIVELY that are involved in your care and that you trust to view your records, for example: hospitals “Encryption” secures data in such a way that only those with the correct credentials can access it Creating an Account To create an Account, the User must provide the Account Holder Information. This includes your full name, email address, and a valid mobile numer. We will use the e-mail address provided to send the User an e-mail requesting that they validate the e-mail address. Existing Health Care Records If an Organisation has data about the User and the Organisation agrees to release the data to Jora Health, Jora Health will show the data in the User Account. For example, Organisations can automatically send their discharge letters to the record. When a User logs in, DECISIVELY software will search external databases. Organisations can publish a database of research trials for the Patient to consent to share their data with an Organisation. User-managed personal information An Account allows you to manage health records as the Patient or Carer. Any User can add data, for example: diagnoses, medications and allergies; fitness-related activities like steps; measurements such as blood glucose and blood pressure; patient diaries; laboratory test results you have received; health and wellness history. A User can only edit or hide data they have added. The User cannot edit or hide data others had added. The User must ask Organisations or Professionals to edit or hide data they have added to the User Account. Sharing health records When sharing a record, the User must decide in the person who they are sharing their information has a need-to-know. For example, a Patient might want their Professional (a doctor) to have access to all the information in their health record but for a Carer (a family member) might only be able to access certain parts of the record on a need-to-know basis The Organisation, Carer, Professional or User is responsible for the legal basis of their sharing and access. You can at any time you can stop sharing with any service provider or user you have shared this with. Children’s records The legal age to register on Divisively is 18. We do not at present hold any Children’s record. Deleting health records Once a Patient’s record has been verified by a Professional it is a medical record on which the Professional can make medical decisions. Therefore, Jora Health will maintain the record for a minimum of 8 years after last usage and/or last data addition (whichever is later) to provide a medico-legal audit trail. Disclosure and use of personal data We do not use or disclose Personal Data except as described in this notice. If we receive a help request to support@jorahealth.com we may be provided with a name and email address. Occasionally, although we ask Users not to, Users may tell Jora Health clinical information about themselves (e.g. "I cannot access my message from Dr Smith" or “I cannot see the report my doctor uploaded”). Only Clinical Administrators with strick access control policies have access any clinical information in the health records because the health records are encrypted and there is no facility for removing the encryption for the purpose of answering such enquiries. In support of these uses, Jora Health may use personal information: To provide important information about the Service, including critical updates and notifications; To send the Jora Health e-mail newsletter (if you opt in via your Account preferences); To determine age and location to help determine whether The User meets the criteria for an Account. Third parties DECISIVELY does not use third-party services to provide support. Lawful disclosures Jora Health may access and/or disclose Account-holder information if such action is necessary to: Comply with the law or orders served on Jora Health; Protect or defend the rights or property of Jora Health (including the enforcement of our agreements); or Act in urgent circumstances to protect the personal safety and welfare of users of Jora Health services or members of the public. Data storage DECISIVELY 's data centers are in stored in Azure cloud in a UK location. Data for European customers remain stored in the European Economic Area (EEA). How we use aggregated information and statistics Jora Health may use aggregated information from the Service to improve the quality of the Service and for marketing of the Service (for example, to tell potential advertisers how many Service users' data are stored in the United Kingdom data centre). This aggregated information is not associated with any individual Account. Jora Health does not use Account-holder information for marketing purposes without Jora Health first asking for and receiving User opt-in. The only information we aggregate is usage data, e.g. how many people are using the Service, how many messages they are sending, how many test results they are receiving. We have no access to actual health records or communications, i.e. which Users are sending messages via the Service, what the content of their message is, or what the test result was. Newsletter To keep Users informed of the latest improvements, the Service will send a newsletter. The newsletter is sent on an opt-in basis. If Users do not want to receive the newsletter, they do not check the box that requests the newsletter when signing up for the Service. Users can unsubscribe at any time with one click through a link at the bottom of the newsletter. If Users later decide that they want to receive the newsletter, the newsletter can be requested by signing up in on the web portal page. Security of personal information Jora Health is committed to protecting the security of personal information. We use a variety of security technologies and procedures to help protect personal information from unauthorized access, use, and disclosure. For example, we store Account-holder information and health records on computer servers with limited access that are located in controlled facilities. The Service stores all clinical data using encryption so that only Users, and the people Users grant access to, are able to read health records. The Service sends all communications, except e-mail, using HTTPS. The Services keep a log of all access and actions to any health record, and Users can view the full log for any health record for which they are a Patient or Professional. E-mail messages are not encrypted, so when we send email notifications, the message only contains: The patient or Account-holder’s name. The fact that they have new clinical data. The type of clinical data they have, eg a new test result, a new message from a doctor. A link to log in securely to the Account to see the data. When we replace our servers we erase the old equipment completely as part of ISO 27001 compliance and in line with NCSC guidelines. Use of Cookies We use cookies with this Service to enable Users to sign in and to help personalise the Service. A cookie is a small text file that a web page server places on the device Users use to access their Account. For information about how we use cookies, please see our Cookie Policy at: https://www.joraclinic.com/technology/cookiepolicy Changes to this privacy notice We may update this privacy notice at any time. When we do, we will change the "last updated" date at the bottom of the privacy notice. If there are material changes to this privacy notice we will notify Users, either by placing a prominent notice on the home page of the Jora Health web site or by sending a notification by email or directly to the User Account. We encourage Users to review this notice periodically. Users' continued use of the Service constitutes the Users' agreement to this privacy notice, as amended. Contact information The name “Jora Health” is a registered trademark of Jora Health Limited, which is a private company limited by shares and registered in the UK with company number 6517382. You can find our registered office address and contact telephone number in the footer of our website at www.jorahealth.com Comments Jora Health welcomes comments regarding this notice. If you have questions about this notice or believe that we have not adhered to it, please contact us by using our web form. If you have a technical or general support question, please visit https://www.joraclinic.com to learn more about Jora Health Support offerings. Privacy Notice - Version 1.0 - Updated: [31st July 2023]